Customer Services

New Accounts

For fully Government funded establishments such as, Schools, Colleges, Academies, Universities & Local Authorities, we offer an account facility for payment in 30 days of invoice date. For all other organisations your order must include payment, either by cheque, Switch or Mastercard/Visa. dfe UK Limited sells to educational establishments, the public sector and other businesses.

Delivery Costs

All orders over £250 excluding VAT are delivered FREE to mainland UK. For orders under £250 excluding VAT there is a delivery charge of £4.95 per order. We may part-deliver your order; all deliveries are to ground floor unless otherwise specified. For more information please telephone 0345 3 58 59 60.

Order Acknowledgement

Once an order is placed an e-mail acknowledgement will be sent to the contact e-mail address given on your account. Please check that all details are correct and telephone immediately to report any anomalies.

Exchanges and Refunds

If your goods are faulty or damaged on delivery, we will exchange the product. dfe must be notified within 24 hours of any damages. If you are not satisfied with the goods for any other reason, we will exchange or refund providing packaging remains and the goods are in saleable condition. The collection of goods will be arranged through a dfe nominated carrier, a 30% restocking charge and the cost of the return will be at your expense. We require notification of your intentions within 24 hours of the goods being delivered.

Made to Order Items

Many products are manufactured specifically to order. We can only accept these goods back if they are faulty, and not for any other reason.

Prices

All prices shown exclude VAT. Whilst we will endeavour to maintain website prices, if there are excessive raw material cost increases or currency exchange rate fluctuations beyond our control, we may need to review certain prices. You will be notified of any increase when placing your order.

Summer Holidays

Please note that during the summer holidays lead times will be extended. To avoid delays please send orders where possible by June 30th, ensuring that colour size and height details etc are provided. Also if the school is not open for deliveries during the summer holidays please state when ordering. Data Protection dfe is a registered data user under the Data Protection Act. We would never make your details available to any other organisation for any purpose whatsoever.

Privacy

Your privacy is of the highest importance to us, we will treat all your personal information as confidential and we promise never to release your personal details to any outside company for mailing or marketing purposes.

• When you shop on our website, we will ask you to input and will collect personal information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password.
• All such information is held on secure servers.
• We comply fully with all applicable Data Protection and consumer legislation, and we’ll treat all your personal information as fully confidential.
• World Pay, a reputable banking institution, handle our credit card transactions. They receive information needed to verify and authorise your payment card.

Cookies

As part of our high security standards, when you enter this website we will use cookies. These cookies do not store any of your information, personal or otherwise.

Anything else we can help with?  Please use the link below to send us an e-mail:
info@furnitureforschools.co.uk