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Customer Service

If you would like any assistance please call us on 0845 3 585960

 

30 Day Credit

For government funded establishments such as schools, colleges, academies, universities & local authorities we offer an account facility with 30 days credit from date of invoice.

For all other organisations your order must include payment.

dfe (UK) Limited sell to educational establishments, the public sector and other businesses. Unfortunately we are unable to sell our products to private individuals.

  

Price Match Guarantee

Our price match guarantee policy will secure your peace of mind! If you find a lower price anywhere else in the UK on an identical item, just show us the lower price within 7 days of your purchase and we will refund you the difference! Click here to find out more.

 

Deliveries

All orders over £250 excluding VAT are delivered FREE to mainland UK. For orders under £250 excluding VAT there is a delivery charge of £12.50 per order. We may part-deliver your order; all deliveries are to ground floor unless otherwise specified.

*Deliveries to some areas of Scotland & remote locations in Cornwall may incur additional charges and an extended lead-time. Please contact a member of our customer service team on 08453 585960 for further information.

**We can only supply goods to mainland UK & major ports for export.

 

Refund & Exchanges

If your goods are faulty or damaged on delivery, we will exchange the product. dfe must be notified within 24 hours of any damages. If you are not satisfied with the goods for any other reason, we will exchange or refund providing packaging remains and the goods are in saleable condition. The collection of goods will be arranged through a dfe nominated carrier, a 30% restocking charge and the cost of the return will be at your expense. We require notification of your intentions within 24 hours of the goods being delivered.

 

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  • Call us on 0845 3 58 59 60
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